SHIPPING POLICY
WynnPharm Inc offers Free Standard Shipping on all orders over $150 in the contiguous United States. To simplify the order processing, we provide a flat shipping and handling fee for all orders placed online or on the phone. Flat rate shipping carrier type is determined by WynnPharm (i.e. USPS, UPS, FedEx, etc.). For all domestic orders, please allow 3 - 5 business days for delivery. For all Nondomestic US orders (i.e. Hawaii, Alaska, Guam, etc.) please allow 5-10 business days. All international orders, including Canada, please allow 7-30 business days. All orders, including Expedited are processed within 24-48 hours. Please note, expedited orders are delivered in approximately 2 business days. All shipping times are not guaranteed. All orders placed on weekends will begin processing on the next business day. Expedited service does not include weekends/holidays. Please note, we currently do not ship to Mexico or Nigeria. Please note that shipping fees do not include any customs or VAT fees that may occur.
We’ve partnered with Route
A package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
RETURN POLICY
We want you to be happy with your purchase. SanusPharm provides a 60-day money-back guarantee on all consumer orders! Please allow 10 to 15 days for refunds. We do not issue refunds for products that are not returned, products placed in bulk, products returned after 60 days or shipping charges. Orders placed by resellers are final and cannot be returned. Returns must be made to the place of purchase (i.e. Sanuspharm.com, Amazon.com, etc.). 60 day money back guarantee is only valid for one per person.
For a full refund on your products (not including shipping), please complete the following within 60 days:
1. Contact the place of purchase (i.e. SanusPharm.com, Amazon.com, etc.) to get a Return Authorization Number.
2. Mail all containers (opened or unopened) to:
WynnPharm Inc.Attn: SanusPharm Returns
265 Willow Brook Rd, Unit 5Freehold, NJ 07728
3. Include a copy of your order invoice. If you do not have a copy of your invoice, please include name, phone number, email and any additional information about your order.
4. Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional)
Have a question about your return? Send an email to info@wynnpharm.com or call us at 1-800-214-9600 Monday through Friday from 9:00 am to 5:00 pm EST.